Question 1

What areas do you deliver to?

Accepted Answer

We currently deliver across Dubai, Al Ain and surrounding Emirates. Enter your address at checkout or ask us on WhatsApp to confirm coverage in your area.

Question 2

How do I place an order?

Accepted Answer

Browse our products online and tap 'Order on WhatsApp' on any product to send us your order directly, or visit one of our branches in person.

Question 3

Is delivery really free?

Accepted Answer

Yes — delivery is free on all orders above AED 100. Orders below this amount incur a small delivery fee.

Question 4

Can I return a product?

Accepted Answer

Yes, please see our Refund Policy page for full details on returns and replacements.

Question 5

Do you offer halal products?

Accepted Answer

Yes, all our meat and poultry products are 100% halal certified.

Question 6

What are your store hours?

Accepted Answer

Our branches are open Saturday to Thursday from 8 AM to 11 PM, and Friday from 2 PM to 11 PM.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp, phone, or our contact form — our team typically responds within a few hours.

Question 8

Do prices include VAT?

Accepted Answer

Yes, all prices displayed on our website are inclusive of 5% UAE VAT.

Frequently Asked Questions