Refund & Returns Policy

Customer satisfaction is important to us. If you receive an item that is damaged, incorrect, or not up to our quality standards, please contact us within 24 hours of delivery via WhatsApp, phone or our contact form, along with a photo where applicable. For fresh produce, dairy, bakery and other perishable items, refunds or replacements are assessed on a case-by-case basis given the nature of these products. For packaged and non-perishable goods, unopened items in their original condition may be returned within 3 days of purchase with a valid receipt. Approved refunds will be issued to the original payment method or as store credit, at the customer's preference, within 5-7 business days. Delivery fees are non-refundable except where the error was on our part.